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ServiceCare™ training academy is a 40-hour class designed to introduce and develop the concepts and processes associated with a Service Business Development Center.
This intense, one-week class will provide your Service Coordinators with the confidence necessary to take inbound calls, make outbound calls, and overcome objections while maintaining a commitment to increasing your service drive traffic and enhancing the clients experience.
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Curriculum |
- 40 hour week
- Monday through Friday 9:00am-5:00pm
- 3-4 hours of homework each night - Powertrack™ practice and memorization
- Certification Testing
- Class Participation - Role Play Activities
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- Introduction and Evolution of the Service BDC Concept
- Understanding the Fundamentals of Fixed Operations
- The Power of Scripting
- Handling Inbound Service Calls
- Making Outbound Service Calls
- Overcoming Objections
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