• Universal Dealer Consultants, Inc.

  • ServiceCare™
  • SalesCare™
  • SalesCare™ training academy is a 40-hour class designed to introduce and develop the concepts and processes associated with a Sales Business Development Center.

    In this intense, one-week class we provide your CCR’s with the tools and confidence necessary to increase your dealerships sales opportunities and generate additional floor traffic with a commitment to enhancing the client’s overall buying experience.

    Academy Curriculum
    • 40 hour week
    • Monday through Friday 9:00am - 5:00pm
    • 3 - 4 hours of homework each night - Powertrack™ practice and memorization
    • Certification Testing
    • Class Participation - Role Playing Activities
    • Academy available in California and New York
    • Introduction to the Sales BDC Concept
    • Evolution of the BDC
    • Understanding the Dealership Dynamic
    • The Power of Scripting
    • Handling Inbound Calls
    • Making Outbound Calls
    • Overcoming Objections
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